Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by SLV GROUP SDN. BHD. (“SLV Group”, “we”, “our”, “us”). By accessing our website or engaging our services, you agree to these Terms.

If you do not agree, please do not use our website or services.

2. Our Services

SLV Group provides services including (but not limited to):

• Corporate Advisory (IPO Readiness): strategy, governance, KPI systems, and readiness planning.
• AIServe (AI Solutions): AI customer service, automation workflows, and operational AI assistants.
• HRDC Training: HRD Corp claimable training programs, workshops, and capability building.

Service scope, timelines, and deliverables may vary by project and will be specified in your quotation, proposal, or agreement.

3. Eligibility

You represent that you are at least 18 years old and have legal capacity to enter into contracts. If you are using our services on behalf of a company, you represent that you are authorized to bind that entity.

4. Accounts & Access

Some services may require access to portals, dashboards, or systems. You agree to provide accurate information and to keep your credentials secure.

• You are responsible for all activities under your account.
• Notify us promptly if you suspect unauthorized access.
• We may suspend access if we reasonably believe your account is compromised.

5. Fees & Payments

Fees are stated in quotations, invoices, or agreements. Unless stated otherwise:

• Invoices are payable within the payment period stated on the invoice.
• Late payments may result in service suspension or rescheduling of project timelines.
• All prices are exclusive of SST unless explicitly stated.

Where deposits are required, work will commence only after deposit confirmation.

6. HRDC Training Terms

• Registration: Participants must register with accurate details for attendance and (if applicable) HRD Corp claim documentation.
• Attendance: Late arrival or early departure may affect certificate issuance or HRD Corp claimability.
• Rescheduling: Training dates may change due to trainer availability or minimum pax; we will notify you as early as practical.
• Materials: Training materials are for internal learning use and may not be redistributed publicly without written consent.

7. AI Solutions (AIServe) Terms

AI outputs may occasionally be inaccurate or incomplete. You acknowledge that:

• AI assistance is provided to improve efficiency, not as a substitute for professional judgment.
• You are responsible for reviewing outputs before business use (quotes, claims, legal or medical statements, etc.).
• Third-party platforms (WhatsApp, Meta, Google, etc.) may impose limitations beyond our control.

Data integration scope and security controls will be defined in the project agreement.

8. Corporate Advisory (IPO) Terms

Our advisory services provide strategy, systems, and execution support based on your information. We do not guarantee IPO approval, valuation outcomes, investor interest, or regulatory decisions.

• Your outcomes depend on market conditions, internal execution, and regulatory reviews.
• Final decisions remain with regulators, exchanges, and your appointed professional advisers.

9. Client Responsibilities

You agree to:

• Provide timely information, access, and approvals required for delivery.
• Ensure information provided is accurate and lawful.
• Assign a project owner to coordinate internally.
• Follow recommended security practices for credentials and sensitive data.

10. Intellectual Property

Unless otherwise agreed in writing:

• SLV Group retains ownership of its pre-existing methodologies, frameworks, templates, code libraries, and training materials.
• Client retains ownership of its data and brand assets provided to SLV Group.
• Project deliverables are licensed to the client for internal business use upon full payment.

11. Confidentiality

Both parties agree to keep confidential information private and use it only for the purposes of delivering/receiving the services. This excludes information that is public, independently developed, or required to be disclosed by law.

12. Privacy

Our handling of personal data is described in our Privacy Policy.

13. Disclaimers

• Website content is provided “as is” for general information and may change without notice.
• We do not provide legal, medical, or tax advice unless explicitly contracted and delivered by qualified professionals.
• Any case studies or examples are illustrative; results vary by client and conditions.

14. Limitation of Liability

To the maximum extent permitted by law, SLV Group will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities.

Where liability cannot be excluded, our total liability will be limited to the fees paid to SLV Group for the specific service giving rise to the claim.

15. Termination

Either party may terminate services according to the termination terms stated in the project agreement. If no agreement exists, either party may terminate with written notice. Fees for work completed remain payable.

16. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the courts of Malaysia.

17. Contact

18. Updates

We may update these Terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website or services after updates constitutes acceptance of the revised Terms.